Using a PNR to rate train coach cleanliness

Why RailHygiene asks for a PNR

A train number alone identifies a service, but it does not identify the passenger’s journey date or assigned coach. In the Android app, a valid PNR helps create a journey card containing the train, date and coach details needed for a more relevant cleanliness rating. This reduces accidental feedback against the wrong service and makes coach-level aggregation possible.

The public train pages show combined ratings and report counts. They do not display a passenger’s PNR. The website also allows visitors to search public cleanliness history by train number without entering a PNR.

PNR privacy basics for passengers

• Do not post a complete PNR in a public review, screenshot, social-media post or support thread.
• Install RailHygiene only from its official Google Play listing linked from this website.
• Read the current privacy policy before submitting journey information.
• Use official railway channels—not a community review app—for ticket changes, refunds, emergencies or active complaints.

RailHygiene is designed for anonymous cleanliness feedback, but “anonymous” does not mean that journey validation happens without any processing. The privacy policy describes what the app accesses, why it is needed and how feedback is handled. If that policy changes, the policy page—not this guide—is the controlling description.

How PNR-linked feedback helps other passengers

Once the journey card identifies the relevant service and coach, the passenger can rate specific areas such as the overall coach, floor, toilets and dustbins. The resulting aggregate can answer more useful questions than a generic train review: Was the toilet problem limited to one coach? Are floor ratings consistently different from overall impressions? How recent is the evidence?

No individual rating can predict the condition of a future journey. Cleaning cycles, coach composition and passenger load can change. RailHygiene therefore publishes report counts and dates and explains small samples rather than presenting an average as certainty.

Can you check a train without a PNR?

Yes. Search the public Indian train cleanliness directory by number, name, source or destination. If community reports exist, the train page displays historical averages and reported coaches. If none exist, the result is an invitation to contribute after a real journey—not a cleanliness verdict.

PNR lookup is not a complaint channel

If a toilet, floor or coach needs attention during travel, use the official RailMadad portal or call railway helpline 139. The train cleanliness complaint guide explains what information to keep ready and when to use each service.